
8%
of monthly collections automatically increased
+ARS 1B
recovered through retries
100%
automation with Salesforce
For more than a century, Cruz Roja Argentina has provided humanitarian assistance, emergency response, and social programs across the country. Much of that capacity is sustained by an enormous community of individual donors who contribute month after month to make each program possible — making recurring fundraising a fundamental pillar of the organization's operations. As the operation grew, so did the complexity of managing thousands of donations, multiple payment methods, and different financial institutions. The challenge was no longer just processing more payments, but building a technology infrastructure capable of automating the operation, improving recoverability, and keeping pace with the channel's growth.
«Managing such a large donor community requires reliable processes and tools that match the level of impact we're looking to create»
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For years, Cruz Roja Argentina ran much of its fundraising through manual processes and outsourced arrangements that had served the organization historically but no longer met the demands of a constantly growing operation. The existing infrastructure required greater operational intervention and left room for improvement in both administrative management and the recovery of declined payments. The challenge was to build a more integrated operation where Salesforce could become the management hub — and from there, automate the various processes tied to donor enrollment and collections.
Solution
Together with Debi, Cruz Roja integrated its payment infrastructure directly with Salesforce, connecting donor management with payment processing and automating workflows that previously required more team involvement. The solution made it possible to automate new donor onboarding campaigns, manage financial institutions from within the CRM, and orchestrate recovery strategies for declined payments through multiple collection attempts. The operation also incorporated smart forms and infrastructure built to centralize information, processing, and tracking within a single ecosystem. More than adding a new payment method, the goal was to transform how the organization manages its entire donation channel.
Result
Automation allowed Cruz Roja to scale its fundraising operation while improving processing efficiency and recovering revenue that had previously been lost to declined payments. With Salesforce as the management backbone and Debi integrated across donation flows, the organization reduced operational complexity and built a system capable of keeping pace with the growth of its donor community.
Results achieved
+ARS 10 billion processed monthly
+ARS 1 billion recovered automatically
8% extra in monthly collections
End-to-end automation with Salesforce
«We found a solution that allowed us to professionalize a critical area and rely on a dedicated team that ensures all processing runs autonomously»